We do not store credit card details nor do we share customer details with any 3rd parties.
For customers based in the UK there are three shipping options available: local pickup, 3-5 day delivery and next day delivery when ordered before 12pm. All delivery time-frames are estimates. Full payment is required in full before items are despatched (excluding customers applying through the finance option).
EU customer delivery usually takes 3-5 working days to arrive.
If you want to cancel an order get in contact with us as soon as possible. If the order has already been dispatched we will not refund delivery and you will be charged return delivery.
Please get in contact with us to apply for a refund. You will need to provide evidence of product fault via email within 48 hours of receiving the item.
All Quella frames and forks are warranted to be free from manufacturing defects in material and/or workmanship for a set period. This period is 12 months for all Quella frame sets. Paint is warranted for a period of 12 months agains rust. Warranty also includes coverage on bicycle components for sixty days from the original date of purchase. Proof of purchase may be required.
ALL Quella Bicycle frames and forks are warranted to be free from manufacturing defects in material and/or workmanship for a set period. This period is 12 months for all Quella complete bikes and frame sets. Warranty also includes coverage on bicycle components for sixty days from the original date of purchase. This warranty applies to the original owner only and is not transferable. Proof of purchase may be required.
Stripped threads, cranks, pedals etc are due to those parts not being tightened enough by the rider and are not covered by this warranty. Bike warranty could be void if your bike is not inspected and tuned by a professional bicycle mechanic before riding and proof can be provided.
The warranty does not include any damage resulting from normal wear and tear, including the results of fatigue or loose parts. It is the owner’s responsibility to inspect and maintain his or her bicycle before each and every ride.
Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in the owner’s manual, an accident or other abnormal excessive or improper use, including but not limited to: stunt riding, skidding, ramp jumping acrobatics, or other similar activities, or in any other manner for which the bicycle was not designed is not covered under warranty.
All warranty items must be shipped to Quella Bicycle. The owner is responsible for all delivery costs associated with the claim.
Manufacture warranty covers first ownership only.
Manufacture defects on faulty components will be replaced when Quella Bicycle is notified of the faulty component within 14 days of product failure, and the fault is caused by the component manufacturer.
Replacement components will be shipped by Quella in according to standard delivery times as displayed on the website, unless advised otherwise. Quella may request that the defected or broken components be shipped back to us if inspection is required.
Every Quella complete bike, frame and fork comes a full warranty which covers manufacture defects. This does not include abuse or normal wear and tear, crashes, accidents, abuse or a non-maintained bike or bike components damage caused by improper assembly or improper adjustment of parts or components.