Delivery & Returns Policy


We offer Free UK delivery for all orders as-well as Free EU Delivery on orders over £50. We ship to most international destinations for which delivery costs are calculated at the checkout.

All orders are delivered to mainland United Kingdom using a 48 hour courier service. EU deliveries take between 2-5  working days.


Returns Policy

Quella Bicycle offers a 14-day return policy on all our products. You may return the product as long as you have the receipt and the product is unused with all of its original packaging. The return must be initiated within 14 days of your receipt of the merchandise. If you return an order that was delivered to you, you will be responsible for all freight charges.