Frequently Asked Questions
HOW MUCH OF THE BIKE DO I NEED ASSEMBLE?
Your bike will arrive packaged and ‘90% assembled’. All you need to do is put the front wheel on, the pedals, handlebars, drop the seat post into the opening and tighten all the bolts. We advise that you get your bike checked out by a professional just to make absolutely sure you are safe on the roads. Our bikes come with all the tools required for full assembly.
WHAT TOOLS WILL I NEED TO ASSEMBLE MY BIKE?
All the tools you need will be supplied with your bike.
DOES MY BIKE COME WITH PEDALS AND BRAKES?
Quella bikes are often photographed without brakes or pedals for aesthetic purposes. All of our bikes are supplied with pedals and front and rear brakes in accordance with UK and EU regulations. You will also be supplied with a bell and reflectors.
WHAT IS THE DIFFERENCE BETWEEN FIXED GEAR AND SINGLE SPEED?
A fixed gear or ‘fixie’ as they are more commonly known, is a bike where the rear cog is fixed directly to the hub, meaning that if your wheels are rotating then so are your pedals. Riding in fixed gear means you cannot coast like on a standard bike. A single-speed bike rides much like your traditional bike with only one gear. The beauty of our bikes with the “flip-flop” hub means you can switch between the two at any time.
SHOULD I RIDE 'FIXED GEAR' OR 'SINGLE-SPEED'?
This is entirely up to you. We would suggest that if you haven’t ridden ‘fixed gear’ before you try it out first in single-speed and get used to the feel of the bike before hitting the open road in fixed-gear, as it has a very different feeling to riding in single-speed and takes a while to get used to.
WHAT CREDIT CARDS DO YOU ACCEPT?
We accept all major Credit cards and all payments are carried out securely via Sagepay, Paypal or via direct bank transfer.
WHAT IS YOUR RETURN AND WARRANTY POLICY?
All Quella bikes carry a warranty on the frame and fork against defects, construction flaws, and craftsmanship to the original owner from the date of purchase. Other working components are covered for sixty days. So please be reassured that if your bike is not to the standard that you expect we will be more than happy to supply you with a replacement. If for any reason you are dissatisfied with anything you have purchased from us, we want to hear about it. Our policy is to make our customers happy. Please click here to view our full Warranty Policy.